Global Security Operations and Education
Personal Safety London UK HQ
PERSONAL SAFETY LONDON HQ SERVING UK & EMEA | PERSONAL SAFETY GLOBAL SERVING US & WORLDWIDE
AWARD WINNING SECURITY EDUCATION & OPERATIONAL SERVICES
CRISIS RISK MANAGEMENT
Global Crisis Management Response Services and Crisis Management Corporate Training
CRISIS RISK MANAGEMENT
DISCREET INCIDENT RESPONSE
CRISIS MANAGEMENT TRAINING
CRISIS RESPONSE SERVICES
Crisis Planning and Crisis Response Services
The First 36 Hours of any crisis, emerging risk incident or emergency, are the most crucial. We understand this and hence plan all our Crisis Services around this time period, aptly naming our crisis department The First 36 Hours.
Our Crisis Management Training trains you to be effective in this time period. In our Crisis Planning we build you strategies, systems and protocols which are effective in this time period. Our Crisis Response Services focus on being effective in this time period.
Learn how you can maximise your capabilities for The First 36 Hours, how our international private membership benefits you, and learn about our individually available crisis response services.
CRISIS RESPONSE
THE FIRST 36 HOURS
In Crisis, time is of the essence.
The First 36 Hours of any emergency, incident or emerging
risk-situation are the most vital. Typically this is the period most people experience shock, disbelief, scramble to create solutions, experience panic and try to outsource problems to others who may or may not be able to help.
Our elite team, The First 36 Hours, named after this crucial timeframe, is a dedicated unit committed to equipping and supporting you when you need it most. Highly experienced in crisis response we provide you with multi-layered immediate response spanning the disciplines of global security, cyber, tracking, legal, medical, logistics, research, analytics, ground deployments, specialist ops, tech specialisms and incident response strategy.
If you have a live incident contact us and speak to us in confidence.
CRISIS RISK MANAGEMENT
PREPARING YOU
To maximise your success when responding to risk, a Crisis Risk Management strategy ideally needs to be thought about long before any risk incident occurs.
Consider it paramount to have a robust Crisis Response Plan in place so you are not simply managing risk but also executing a well considered response sequence across multiple disciplines within a short timeframe.
As experienced Private and Corporate Crisis specialists we walk you through this process, equipping you with our methodologies, frameworks and optics.
THE FIRST 36 HOURS preparation series PREP equips you with vital training, strategy, organisation, kit, resources, comms, process and policy which align to your insurances and build you a rigorous strategic in-house response plan to practically equip you and bring you peace of mind.
CRISIS PREVENTION & CRISIS PLANNING
Our core services cover Crisis Prevention, Crisis PREP, Crisis Planning, Crisis Risk Management, Crisis Response, and Incident Management Strategy.
Crisis Prevention is a critical foundation for effective Crisis Planning. In our Crisis Prevention Services we follow 3 clear steps and Step 4 is Crisis Response and Crisis Management.
STEP 01 Crisis PREP TRAINING
STEP 02 Crisis RE-MAPPING
STEP 03. CRISIS PLANNING
STEP 04. CRISIS RESPONSE
Our unique Crisis Re-mapping assesses your current security layout and maps over it a comprehensive Crisis Security Strategy to increase your prevention and lay the foundations and framework for our rigorous Crisis Planning which builds you a robust strategic response-plan should you ever need it.
CRISIS RISK MANAGEMENT
PRIVATE SERVICES
World class services in Crisis Prep, Crisis Response, Incident Management and reputational management carried out with complete privacy by a highly experienced elite team spanning the disciplines of security, crisis response, strategic incident management, legal, medical, logistics, analytics and executive advising for coping during high stress situations.
We divide our services into CRISIS PREP, with its core focus on prevention and readiness, and CRISIS RESPONSE which enables you access to our The First 36 Hours A-Team.
CRISIS PREP
The key to successful crisis response and incident management is the 3 P's of Pre-Planning, Preparation and Protocols.
INCIDENT MANAGEMENT & CRISIS RESPONSE
BENEFITS OF OUR PRIVATE CRISIS RISK MANAGEMENT SERVICES
+ Access to our elite crisis team and their multi-disciplinary capabilities in Crisis Prep, Crisis Response and Incident Management.
+ Benefit from your own private Crisis Response Plan spanning the full scope of your private security portfolio.
+ Benefit from our top advisory team whenever you need us. Access to our core Leadership and Crisis Unit specialists.
+ Our crisis team spans the full breadth of expertise in legal, cyber, security, medical, logistics, executive coaching, wellness consulting for high stress and crisis coping, researchers, analysts, ground deployment teams, tech specialists and a team of the top incident response strategists.
CRISIS RISK MANAGEMENT
CORPORATE SERVICES
Corporate Crisis Risk Management Training and Crisis Response Services delivered by senior experts.
It is now paramount for all companies to have a robust Crisis Response Plan in place so you can shift from managing risk to executing a well considered response sequence across multiple disciplines within a short timeframe. As experienced Crisis Specialists we set this in place for you and provide you with expert crisis response and incident management services when you need them most.
CRISIS TRAINING
Crisis Risk Management Talks
Intensive Organisational Risk Management Strategy & Planning
Immersive Crisis Risk Management Training Events
Crisis Risk Management Online Learning Modules
BENEFITS OF OUR CORPORATE CRISIS RISK MANAGEMENT SERVICES
+ Access to our elite crisis team and their multi-disciplinary capabilities in Crisis Prep, Crisis Response and Incident Management Strategy.
+ Benefit from our top advisory team whenever you need us. Access to our core Leadership and Crisis Unit specialists.
+ Core training in crisis risk management best practice principles empowers and supports your key staff to set a strategic plan in place with confidence.
+ Access to our highly experienced crisis risk management experts whenever you need help, advice, support services or a confidential strategy discussion.
+ Multi-discipline support services on-hand for crisis advising and crisis response.
+ Our crisis team spans the full breadth of expertise in legal, cyber, security, medical, logistics, executive coaching, wellness consulting for high stress and crisis coping, researchers, analysts, ground deployment teams, tech specialists and a team of the top incident response strategists.
CRISIS RISK
MANAGEMENT
CORPORATE TRAINING
Industry-Leading Corporate Crisis Risk Management Training
Corporate Crisis Management
Crisis Response | Crisis Risk Management and Planning
Contact Now
CRISIS PLANNING & PREPARATION
STRATEGIC RISK CONSULTING & ORGANISATIONAL RISK READINESS
CRISIS PLANNING AND RESPONSE TRAINING FOR BUSINESS RESILIENCE
Corporate Talks Crisis Risk Management
Our Leading Experts come to your offices to train your team in the best core principles of Crisis Risk Management. Also available as Online Training.
Half Day Strategy Builds Crisis Response
Outsourcing crisis management without an internal plan doesn't work. That's why we train companies to be resilient from within. Our Strategy Team build your organisation's unique response plan and train your teams how to implement it.
Immersive Team Events Crisis Risk Management & Response
Testing your teams' response capabilities in a safe and precision-led immersive-experience educational environment. Learn, train, plan and increase your capabilities.
Learning Events Crisis Risk Management & Response
The First 36 Hours
Unique industry-leading training in secure environments. Learn from operational strategy experts everything you need to know about the First 36 Hours
THE FIRST
36 HOURS
LEARN
Crisis Management Immersive Events
Immersive Crisis Risk Management Training Events are available for Corporate Training and for our Private Members' Peer Group Community.
Testing you and your team / cohort's response capabilities in a safe and precision-led immersive-experience environment, our Immersive Events are held in discrete secure locations and build life-saving skills-sets and impart vital knowledge.
These are in-person deep learning sessions in core knowledge, developing strategic thinking and fast response mechanisms.
Contact us to book an Immersive Event Planning Call.
Online Training Modules
Learn from Experts
Our online live training is available to our Corporate clients and our Private Members.
Choose from a suite of Crisis Management & Response Training modules and learn at your own pace.
To book, schedule a call with one of our team to map out your learning journey.
The Core Crisis Mandate
The First 36 Hours focuses on the critical window following an incident. Whether the threat involves a significant Data Breach, the discovery of corporate espionage, or a high stakes personal safety issue, our primary goal is Containment. We deliver Discreet Crisis Management, providing highly confidential, expert intervention to stabilize the situation. Crucially, our initial actions are designed to protect and manage your brand's standing, focusing heavily on Reputation Management to minimize public damage and preserve Business Resilience. We transition the client from a state of shock and vulnerability to one of structure and controlled response, safeguarding both reputation and assets.
Proactive Risk and Threat Mitigation
Effective crisis management begins long before an incident occurs. Our proactive services under the Crisis and Risk Management umbrella are designed to harden your defenses against internal and external threats. This includes comprehensive analysis and mitigation of the Insider Threat, the most common vector for compromise, and protection against severe financial damage, such as catastrophic IP Loss. By identifying and mapping vulnerabilities now, we ensure that when a crisis hits, your response is immediate and effective, minimizing the impact of the initial shock and speeding up Incident Resolution.
Securing Guaranteed Access: The Crisis Retainer
For clients who require guaranteed, immediate access to our senior experts, we offer the Crisis Retainer. This membership ensures priority activation of The First 36 Hours team, bypassing standard protocols and securing a pre-defined, swift response. The Retainer is not insurance; it is a commitment to Zero Hour Intervention, ensuring you have professional, experienced support instantly available when you need it most.
PREPARATION
TIME IS OF THE ESSENCE
IN CRISIS RESPONSE THE FIRST 36 HOURS MATTER THE MOST
Speak to us now:
How to Book
STEP 01
Your first call is FREE, enabling you a private conversation with one of our senior specialists to explain your case, incident or needs. During this call you book a time for your formal CASE Consultation, recommended within 2 hours of STEP 01. NDAs are available at Step 01.
STEP 02
We immediately follow up Step 01 with your formal highly detailed CASE Consultation. NDAs are available at Step 02.
STEP 03
We immediately follow up Step 02 with a CASE Proposal for you to green-light including timelines and costs, detailing our approach and deploying services. NDAs are signed on approval of Step 03 as part of our contract to deploy.
STEP 04
We deploy.
Advice & Response
Talk to Us
If you need help, talk to us.
We listen with empathy and are highly experienced in supporting our clients when they need it most.
Advice
When you schedule a call with us, you speak to one of an elite team of highly experienced crisis management experts who are equipped to understand your needs and give best-practice practical advice and strategic solutions.
Our Awards
Corporate Training Business of the Year Award 2025
Most Advanced Corporate Training Solutions Award 2025
Most Strategic Corporate Training Solutions Award 2024
Best Corporate Training & Research Award 2024
Most Client Focused Corporate Training Award 2023
Corporate Training Services of The Year Award 2023
Best Strategic Training Solutions Award 2022
Corporate Training Company of The Year Award 2020
Best Corporate Training Company Award 2019
OUR UK & INTERNATIONAL CLIENTS
Aramco
Air BnB
British Airways
Cabinet Office
Exxon Mobil
City of London Police
HMRC
HM Treasury
Foreign Office
Discovery Channel
BP
Cadburys
Fujitsu
Estee Lauder
Bank of New Zealand
Facebook
JP Morgan
London MET Police
Sussex Police
City of London
Amec Foster Wheeler
BBG Aviation
Moodys
Crest Nicholson
Conde Nast
Linklaters
Lebara
Amythest Risk
Citrix
London School of Economics
MacGuire Woods
Morgan Lewis
Cavendish Education
FSCS
GEP
Howdens
Knight Frank
Halfords Media
LCP
Lendlease
Nomura
MAC Cosmetics
New Zealand High Commission
IAG
ING
Octopus Energy
Poker Stars
Newhall School
North London Collegiate
Opps Development
Madam Taussauds
Orbis Investment Advisory
IOFC
Gately
Global Radio
Cooleys
BCG
Highclere Investors
Imperial College
National Australia Bank
NHS
National Autistic Society
Home House
Kings College London
London & Partners
The General Dental Council
The Royal College of Physicians
House of Fraser
John Allison Land & Research
Publicis Chemistry
Askonas Holt
Catapult Connected Places
Canary Wharf
Aspect Capital
Baker Street Quarter Partnership
BC Partners
Buzzacott
Lexicon Partners
Lion TV
Mott MacDonald
Nutshell TV
Ocean Media
Pentland Group
Prov Vinci
Raddison Blu
Sneddons
Stretchers Solicitors
The Museum of London
Red Bull
Southbank London
BDP
Mill Hill International
Sundance
Yahoo
Weil, Gotshal & Manges
WHEB Group
Diabetes UK
Park Plaza Hotels
Tatler
Zendesk
Grosvenor Estates
Monument
BECTU
Middlesex University
University College London Hospital
Lloyd Park Children's Charity
InHouse Communications, Westminster
Yahoo Paris
Financial Conduct Authority
FSO
HS2
Peabody Trust
Running Man 2
Relaxa
Platform 51
Pheonix Housing
South Bank International
St Marys School Ascot
Woldinghame School
YMCA
Talk Radio
Tracy Giles
Trinity School
University College London
University College School
Sir Oswald Stoll Trust
Safer Communities
Phoenix School
London MET Police Cadets
Lady Eleanor Holles School
Company Magazine
Ibstock School
Its Pretty Green
KSPA
KCWC
Kings House School
Healthcare at Home
Healthcare Management Ltd
Islington Council
Francis Holland School
Fulham Prep
Highgate School
Foundations UK
Chingford Foundation School
BBC
BLAG Magazine
Bliss Magazine
City Gateway
Big Light
Acorn
Closer
Portman Estates
Ursuline Academy
999 Club
International Private Families
International Private Clients
T-Three Kiddy & Partners
Pan Macmillan Publishing House
Initiatives of Change UK
Haberdashers School For Girls
Harris Dulwich School For Girls